Operations

Division	Responsibilities at a Glance
Engagement Division	The design, the implementation, the setting to work and the ongoing support of Mainpac solutions.
Development Division	Ongoing development of the Mainpac suite of asset management solutions.
Sales Division	Ensuring that customers and prospective customers are offered solutions that solve their business problems cost effectively and efficiently
Marketing Division	Ensuring that the market, customers and prospects are aware of the range of solutions that Mainpac provides and of their business value.
Finance & Administration Division	Ensuring that transactions that are carried out between customers and Mainpac are executed with best commercial practice in the interests of the customer and Mainpac.

Engagement Division

The Engagement Division is responsible for the design, mobilisation and support of business solutions.

These solutions are designed to address and solve customer issues, primarily those associated with ensuring that assets perform according to industry best-practice as it relates to the customer’s specific needs. Target outcomes are:

• Maximising the profitable and productive use of assets.
• Containing costs.
• Ensuring compliance with statutory and corporate obligations.

The Engagement Division is staffed by specialist asset consultants with hands on experience of the many practical issues involved in sustainable asset management practice.

A comprehensive range of services is available to support customer solutions including:

• Business process consulting and design support
• Implementation and training services for our software solutions
• Help Desk and long term or occasional on-site or remote customer support programs.

Customers with Mainpac or other solutions can receive specialist support, assisting migration from their older solutions to the advanced solutions that Mainpac provides today and to those solutions that Mainpac will deliver in the future.

Development Division

Mainpac’s Development Centre is based in Adelaide and houses a strong team of product development specialists, many with well over ten years of experience developing Mainpac solutions. The Development Division utilises core competencies in asset management and Microsoft technologies along with agile development practices to deliver products that support a wide variety of scenarios in asset-intensive industries.

R&D links to industry and customers are achieved through engagement with thought leaders such as CIEAM (CRC for Infrastructure and Engineering Asset Management), the Asset Management Council and Mainpac’s own Customer Engagement Program.

Sales Division

The Sales Division operates domestically in Australia and New Zealand and in over 22 countries across the World.

The Sales Division is responsible for providing customers and prospective customers with solutions that maximise profitable utilisation, which keep costs under control and which assist in the good governance of our customers’ businesses.

The Division is staffed by professional sales people with extensive experience in bringing business based asset management solutions to many customers in a wide variety of industries.  Proposed solutions are independently audited by review teams to ensure freedom from risk for our customers, technical and operational completeness and the best value for money that we can offer.

Marketing Division

Mainpac’s Marketing Division’s primary responsibility is to ensure that Mainpac solutions are known by prospective customers as representing viable and attractive options for their businesses.

With Executive recognition that even small improvements in asset performance can impact profitability significantly, successful Asset Management has become a key criterion in measuring both executive and company performance.  This underpins Mainpac’s responsibilities to its market to ensure that the value of Asset Management best practice is recognised and that it is implemented within organisations to not only promote profitability but to ensure long term sustainability in the face of today’s and tomorrow’s challenges.