Consulting
Mainpac consulting services are tailored to individual client requirements with the aim of supplying the methodologies that enable sites to move towards models of best practice.
Consulting services include:
Project Planning & Management
Systematic planning together with active and capable project management are provided by Mainpac's team of professionals to ensure the success of your CMMS implementation.
Infrastructure Scoping
The Mainpac Client Services team is able to assist you in scoping the hardware requirements to ensure optimal performance of your Mainpac system.
Business Process/Workflow Design
A critical component of system deployment is the accurate identifying, designing and documenting of best business practices and workflow processes. This is provided as both an implementation and an ongoing service.
Data Collection & Conversion
Mainpac Client Service consultants assist users in determining which assets, spare parts, PM routines and other data should be included in their system. Methods for inserting this data, whether it is manual collection or automated input, are also covered.
System Integration & Interfacing
Mainpac's systems have been both integrated and interfaced with a number of leading financial and property management packages, time keeping systems, project planning and control systems and more. This integration has proven to foster better intra-company communications, provide faster and more accurate financial information and lower total maintenance management costs.
System Configuration
Using information gathered during the project scoping and planning Mainpac Client Service Consultants configure the system to suit the needs of your organisation. Configuration includes screen formatting, modifying data field attributes and setting system use and security options.
Program Customisation
The Services team are also able to action requests for customising the system to further suit your needs. This possibility can be investigated further with your local Mainpac Client Services consultant.
CMMS/EAM Best Practices
Mainpac Client Services provide consulting and strategies designed to assist your organisation achieve CMMS/EAM best practice. Methodologies can be supplied and pathways developed to suit your needs.
Diagnostic Checks
The diagnostic checks offered by Mainpac Client Services ensure that your CMMS is functioning correctly. These checks analyse both the data in the system and the procedures surrounding it making certain your objectives are being met.
Custom Report Development
Custom reports are often required to fully leverage the value of the information in your Mainpac system. Mainpac services assist you in retrieving the information you need in the format best suited to your organisation which includes both management reports and KPI's.
System Upgrades
We recommend that all upgrades are performed by Mainpac Client Service consultants to ensure problem free backup of data, software installation, data conversion and modification of non-standard reports. Request an upgrade here (link to Upgrade Request page).
Troubleshooting
Our services team also act in a system support role and will work to ensure that any obstacles are quickly overcome.
To request a visit by a member of our Client Services team please fill in the form or for further information email Mainpac: training@mainpac.com.au.