Support Services

Mainpac’s Application Support Practice is designed to support the continued successful operation of Mainpac solutions when they have been installed.

The Practice includes a number of components that are available to all licenced and maintained Mainpac customers. In addition to the Help Desk these services include:

• Access to product updates for customer licenced software  - please refer to our Download section or click on Request Software Upgrade.
• Access to periodic specialist support:
  • Technical and Diagnostic services
  • Business process review
  • Data cleansing and migration
  • Change management
  • Information management, reporting and intelligence services
  • Project Management Services
• To request a visit by a member of our Engagement Division team - please refer click on Help Desk Request or for further information email Mainpac: training@mainpac.com.au.